For all orders, returns will only be accepted within 30 days of the customer receiving the product, and ONLY if a Return Merchandise Authorization (RMA) number has been issued. passionmotorstore.com reserves the right to refuse any package returned to us without authorization.
Returns will be processed within ten (10) business days of receipt (not including weekends, holidays, and the day the package is delivered). Refunds will be issued back to the original form of payment.
Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product). (If the part doesn't fit your car but our link fitment range says fit, please send us related pictures to confirm, we can accept return at no charge)
We will not accept a return of an item that is damaged or defective if it has been used/installed please inspect all orders as soon as you receive them and contact yangjunjie627@gmail.com within 72 hours.
DAMAGED ITEM
If the product is damaged during shipment, passionmotorstore.com will replace the product at no charge, please contact within 48 hours.
We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions. If you receive an item that has been damaged in shipping, please send email to us within 48 hours of receipt and we will have a new product sent to you, and initiate a UPS claim for the item.
Please hold on to the original packaging and packing material because UPS, in most cases, will need to inspect the items. A UPS representative will contact you to set up a convenient time to inspect and pick up the package for return. If UPS does not come to inspect the package, or does not take it with them when they do come - please contact us.
If you have not received your order even after the tracking shows it was delivered, please contact the UPS or check the camera if there is in the front door or street within 15 business days to start a UPS tracer.
Please send us the information below pictures, we will claim with the carrier on this order.
picture of damaged product
picture of damaged product in the package box
picture of clear shipping labels on the package box
If any component of the returned product is missing, we reserve the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense.
Installation costs will not be covered by passionmotorstore.com for any returned product.
passionmotorstore.com reserves the right to change or amend the return policy and procedures at any time without notification.
REFUNDS
Refunds will be issued back to the original form of payment.
When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item and how the item was purchased.
Return and Refund: if your return and refund is accepted , it may take 2-3 weeks for us to process your return after the carrier has received your item. Returned item condition will need to be confirmed.
Wrong order canceled before shipment: if you require cancellation, our staff may confirm with you the final confirmation. once cancellation done, refund may issue in 3-5 business days in our system.
An order that has already shipped cannot be canceled. Please Contact US to set up a Return Merchandise Authorization (RMA) once your order has been received.
Technical Support
- Please send email to us if you need any support. We highly recommend professional installation for all of our products. We are not accepting any exchange or returns due to improper installation.
- If you believe the purchased item does not fit, please save all packaging material and paperwork and contact us with detailed information and
digital photos to prove how the item does not fit. We will be responsible for all shipping costs, and a full refund will be issued upon verification.
Warranty
- Parts only. Buyer's responsibility for all shipping costs. Warranty does not applied to improper installation, water / fire damage, modification, damage of usage or any acts of nature.
Returns will be processed within ten (10) business days of receipt (not including weekends, holidays, and the day the package is delivered). Refunds will be issued back to the original form of payment.
Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product). (If the part doesn't fit your car but our link fitment range says fit, please send us related pictures to confirm, we can accept return at no charge)
We will not accept a return of an item that is damaged or defective if it has been used/installed please inspect all orders as soon as you receive them and contact yangjunjie627@gmail.com within 72 hours.
DAMAGED ITEM
If the product is damaged during shipment, passionmotorstore.com will replace the product at no charge, please contact within 48 hours.
We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions. If you receive an item that has been damaged in shipping, please send email to us within 48 hours of receipt and we will have a new product sent to you, and initiate a UPS claim for the item.
Please hold on to the original packaging and packing material because UPS, in most cases, will need to inspect the items. A UPS representative will contact you to set up a convenient time to inspect and pick up the package for return. If UPS does not come to inspect the package, or does not take it with them when they do come - please contact us.
If you have not received your order even after the tracking shows it was delivered, please contact the UPS or check the camera if there is in the front door or street within 15 business days to start a UPS tracer.
Please send us the information below pictures, we will claim with the carrier on this order.
picture of damaged product
picture of damaged product in the package box
picture of clear shipping labels on the package box
If any component of the returned product is missing, we reserve the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense.
Installation costs will not be covered by passionmotorstore.com for any returned product.
passionmotorstore.com reserves the right to change or amend the return policy and procedures at any time without notification.
REFUNDS
Refunds will be issued back to the original form of payment.
When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item and how the item was purchased.
Return and Refund: if your return and refund is accepted , it may take 2-3 weeks for us to process your return after the carrier has received your item. Returned item condition will need to be confirmed.
Wrong order canceled before shipment: if you require cancellation, our staff may confirm with you the final confirmation. once cancellation done, refund may issue in 3-5 business days in our system.
An order that has already shipped cannot be canceled. Please Contact US to set up a Return Merchandise Authorization (RMA) once your order has been received.
Technical Support
- Please send email to us if you need any support. We highly recommend professional installation for all of our products. We are not accepting any exchange or returns due to improper installation.
- If you believe the purchased item does not fit, please save all packaging material and paperwork and contact us with detailed information and
digital photos to prove how the item does not fit. We will be responsible for all shipping costs, and a full refund will be issued upon verification.
Warranty
- Parts only. Buyer's responsibility for all shipping costs. Warranty does not applied to improper installation, water / fire damage, modification, damage of usage or any acts of nature.
